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Rental Terms & Conditions

Responsibilities

Montreal River Outpost

  • Montreal River Outpost is responsible for providing you with rental equipment that is safe and in good working order and the required safety equipment. We will also give you tips on how to avoid damaging the equipment and how to secure the equipment to your vehicle, however you are ultimately responsible for properly securing the boat to your vehicle.
     

  • While Montreal River Outpost is not responsible for evaluating your paddling skill, ability, route or destination, we reserve the right to refuse rentals to those individuals whose skills do not seem suitable for their intended trip.

You!

  • You are 100% responsible for the rental equipment during the rental period, including loading and unloading of the equipment. You are financially responsible for any damages occurred during the rental period, including lost or stolen equipment.
     

  • You are 100% responsible for your own safety. If you are planning a multi-day trip, we strongly recommend that you leave your trip planning details and emergency contact information with a trusted friend or family member. 

Boat Safety & Transport

  • Paddlers under the age of 18 must be accompanied by an adult.
     

  • All rentals include safety gear as required by Transport Canada (PFD, paddles, bailer, pump, tow rope, whistle).
     

  • Car top gear is available for free if needed (e.g. foam blocks, straps).

Cancellation Policy

  • Cancellation fees are waived if you have to rebook or cancel for COVID-19 reasons.
     

  • A credit card number is required to secure reservation and cover damage for all rentals. Credit card info will be kept securely using Stripe Vault.
     

  • Cancelled reservations with more then 24 hrs notice will be charged 25% of reservation.
     

  • Cancelled reservations with less than 24hrs notice will be charged 100% of reservation

Damages Policy

  • Your credit card number is kept securely on file using Stripe Vault as damage deposit.
     

  • Damage charges are assessed at the discretion of MRO management. Equipment that is lost, stolen or damaged beyond repair will be charged at the equipment’s retail value -20%.

Potential Extra Charges

  • Late return: “Can we stay out for an extra day and pay when we get back?” Late returns must be pre-arranged, otherwise late charges apply. Late returns must be prearranged for two reasons: 1) your safety and 2) other people are waiting for their boat or board. If late returns are not pre-arranged, late charges are double the daily rate for each day late. We are flexible on this though if there are no other reservations.
     

  • Late arrivals: You are responsible for the rental period as booked, regardless of when you actually arrive, as we must hold the rental for you. 
     

  • Changes to the rental period: there is no charge for changes made in advance of the rental period. If changes are made on the first day of the rental period or if you finish your trip early you are still charged for the full rental period as originally booked.
     

  • No-Shows: if you do not show up by the end of the first day of the rental period, you will be charged the full amount for the rental period and the equipment will no longer be reserved under your name.
     

  • Cleanliness: Rental equipment must be returned clean with no major damage. We reserve the right to charge a $25 cleaning fee per boat for all canoes/kayaks/SUPs returned dirty.

Pick-up/Drop-off Times

If the equipment is available in advance, you can pick-up your rental no earlier than 4:00 pm (until store closing) the day before the rental period. The rental is due back no later than 11:00 am the day after the rental period. For example, if you booked a canoe from Friday to Sunday, you can pick it up Thursday after 4:00 pm (until store closing) and return it on Monday before 11:00 am.

Reservations 

We are located in the heart of paddling country, so reservations are recommended. A valid credit card number is required to secure your reservation.

Liability Waiver

As paddling involves inherent risk, all renters must sign a release of liability waiver as you are responsible for your safety and actions. This waiver can be filled out online with your rental confirmation email.